Help & FAQ's

Next Day Delivery Only:

We offer next-day delivery for all orders.

• Place your order before 4 PM BST, Monday to Friday, for same-day processing and next-day delivery.
• Orders placed on Saturdays & Sundays will be processed the following business day.
• During peak times, such as Bank Holidays, delivery may take a little longer.

Tracking Your Order:

Once your order is shipped, you'll receive a confirmation email with everything you need to track it. This email will include your tracking number and a link to the carrier's website, where you can follow your package’s journey.

To track your order, simply click the link in the email and enter your tracking number. You’ll be able to view the current status of your shipment along with an estimated delivery date.

If you're unable to track your order right away, don’t worry! Sometimes there may be a short delay in the carrier's system updates. It’s also possible there was an error with the email address entered during checkout.

If you’re still having trouble tracking your order or have any other concerns, feel free to contact our customer support team. You can reach us easily by using our contact form at the bottom of this page

We know how important it is to have up-to-date information about your order, and we're here to assist you every step of the way. Don’t hesitate to reach out with any questions—we’re happy to help!

As we have just recently launched, we're keeping everything within the UK. Our team is working hard at planning to ship outside of the UK and extending our shipping services.

Shipping Zones

Important Information:

• You will receive a confirmation email after placing your order.
• Once your order has been shipped, a second email will be sent with tracking details.
• The delivery timeframe begins once your order is dispatched.
• Orders placed before 4PM BST, Monday to Friday, will be processed on the same day.
• Orders placed on Saturdays and Sundays will be processed the next business day.
• Please note: During peak times (e.g., Bank Holidays or Public Holidays), deliveries may take a little longer than usual.

By using this Return Form simply follow the instructions on how to return your item(s) to us.

We understand that sometimes you need to return an item you've ordered from us. If you’ve purchased a product directly through our website, you can return it to us for a full refund or exchange within 30 days of delivery.

So that we can sort out your return, use the Returns Form with your order number and the reason you’d like to send your item back so we can get working on it right away as soon as we receive it.

You will see the return shipping label attached to the form that will need to be cut and attached to your shipment - please note that you will be responsible for any return shipping costs. If you’re returning your product because you’ve changed your mind, you need to make sure that it hasn’t been used and is still in its original packaging. Please also wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products. 

HELPFUL NOTES...

• We only offer refunds onto the original payment method used to make the order
• Returns will not be accepted if the return is not contained within its original packaging
• We (Spearons Ltd) reserve the right to refuse returns that are shipped after the 30-day grace period has expired
• If you happen to be returning multiple orders, please make sure these are carried out separately to aviod any disruptions

* Please note, it will take us up to 14 days after receiving your return for our team to process it *

RECEIVIED A FAULTY OR INCORRECT ITEM?

We're sorry you have received a faulty or incorrect item.

For all items in need of return, please follow our returns process using this Returns Form

Should you wish to alter your recent order, please generate a return using our returns form and then place a normal order. Kindly be advised that direct exchanges are not supported.

Your return will be processed within 14 working days after we receive it. Keep a look out for any messages from our customer service team

Due to our speedy processing methods, there could be instances where we cannot cancel or adjust your order. Get in touch with us right away, and our warehouse team will do their best to support you.

If you receive your order and it's incorrect, please get in touch with us within 7 days of receiving your order with your order number and we'll work with you in getting this resolved.

All product manuals can be found on each individual product page under the tab "manuals" near the bottom of the page

Head over to our YouTube channel where you'll be able to find product tutorials, demos and much more.

We try our best at maintaining a positive stock level. Sometimes due to unexpected events we may run slow on certain products - bare with us whilst we work hard to restock.

To get in touch with us, use the contact form here

Read our privacy policy here

Use the our marketing signup form in the website footer to keep up to date with product launches, events, upcoming discounts and a lot more!

SPEARONS aren't setup with a call centre or organised to handle call volumes at present.

We are constantly striving to streamline our processes and make life easy for you. You will never receive an automated general AI response from us unless you've just placed an order with us that is. Our team work hard to ensure all your support requests are dealt with effectively.